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ICT Penetration

ICT Penetration

The following data has been published by "Telecommunication Regulation Commission" ( in the link below.

Cumulative Number of Licenses granted under Section 17 of the Sri Lanka Telecommunications Act No 25 of 1991 as amended

Category of Service licensed under Section 17 of the Act. 2012 Dec
Fixed Access Telephone service 03
Cellular Mobile phones 05
Data Communications (facility based)
Data Communications (Non-facility based) & ISP’s 09
Trunk Mobile Radio 01
Leased Circuit Providers 01
Licensed Payphone Service Providers 01
External Gateway Operators 32
Direct-to-Home Satellite Broadcasting Service 02
Cable TV Distribution Network 02
Sub Total 62

SLTL, Lanka Bell, Dialog Broadband are entitled to provide Pay phone and Data services according to their licences.


Statistical Overview of the Telecommunication Sector as at end of Dec 2012

Number of System Licenses 62
Total number of Fixed phones 3,449,391
Teledensity (Fixed Phones per 100 inhabitants) 17
Number of Cellular Mobile Subscribers 20,324,070
Mobile Subscription per 100 people 100
Internet & Email Subscribers - Fixed 423,194
Internet & Email Subscribers (Mobile) 942,461
Number of Public Pay Phone Booths 6,983
Trunk Mobile Radio Subscribers 206*

* - Provisional

Performance of Fixed Access Telephone Subscribers as at Dec 2012


Provincial Distribution of Fixed phones as at end of 2012

Province Dec - 2012
Western 1,419,789
Southern 383,520
Central 362,809
Sabaragamuwa 281,758
Uva 234,434
North Central 211,463
North West 319,777
East 133,320
North 101,732


Mobile Subscribers (1992 – 2012)


Internet & Email Subscribers (Fixed& Mobile)

Year Fixed Mobile
1996 2,504
1997 10,195
1998 18,984
1999 25,535
2000 40,497
2002 73,468
2003 85,500*
2004 93,444*
2005 115,000*
2006 130,000*
2007 202,348*
2008 234,000*
2009 249,756* 91,359*
2010 302,000* 200,000*
2011 359,000* 485,000*
2012 423,194* 942,461*


Provincial Distribution of Payphones

Province Pay Phone Booths
Western 3,295
Southern 738
Central 908
Sabaragamuwa 391
Uva 249
North Central 312
North West 672
East 328
North 90
Total 6,983
Last Updated on Monday, 24 June 2013 07:54


Nenasala Telecentres

eDiriya Project


Nenasala Telecentres


A telecentre is a public place where people can access computers, the Internet, and other digital technologies that enable them to gather information, create, learn, and communicate with others while they develop essential digital skills. Telecenters are the common solution used by many countries to reduce the digital gap.

Sri Lankan telecenters are called Nenasala which means the “wisdom outlet”. “Information Infrastructure” programme of ICTA conceptualized and implemented a Nenasala project with the aim of setting up 4,000 Nenasalas by 2016.

The project was started in 2005 with the objective of empowering the rural communities across Sri Lanka with affordable access to ICT based services. The target group of this project has been the Rural and semi-urban communities of Sri Lanka.

A majority of the Nenasalas follow a community model where the centres are established in a central place of a village such as a religious institution, public library or a community organization.

Nenasalas are set up with the assistance of government and the necessary equipment and Internet connectivity are provided by the government. The owner/manager of the Nenasala is responsible for providing the building and necessary furniture, power supply, partitioning etc.

These centres provide a range of services including broadband internet to access national, local and international information; email; telephone; IT training and other ICT related facilities. Content essential to the rural community is available in Sinhala and Tamil language to users.

A set of criteria (as shown below) is used for selecting the suitable locations for Nenasalas to ensure that a sustainable as well as a proper geographical distribution of Nenasala.
Selection Criteria

  • A population base between 2,000 and 5,000 people
  • A fixed market with at least 15 wholesale vendors within a 5 km radius
  • Reliable energy
  • Type 2 school with at least 300 students
  • A person with some level of understanding on ICT and entrepreneurship for working as the manager
  • Currently 695 Nenasala has been set up and the geographical distribution of those Nenasalas is as follows.


No of Nenasalas









North Central






Northern Province


North Western




Usually Nenasalas are providing ICT training and services on commercial basis. However ICTA provided vouchers for using Nenasala to marginalized communities, citizens below the poverty line and students for using Nenasalas. The Nenasala project is collaborated with other National programmes such as Deyata Kirulla, Gamaneguma, Gemidiriya and Vidathas which are implemented by Ministry of Economic Development and Ministry of Technology, Research & Atomic Energy. Sanasa and Sarvodaya are major NGO sector networks where Nenasalas are been implemented to reach rural communities. In addition Nenasalas are been implemented with association of Urban and town councils to set up the centers within the public libraries. ICTA has created strong partnerships with global Telecenter movements such as foundation, which based in Philippines, to create an environment to share and collaborate experiences online ( with wider array of Telecentre networks around the world. ICTA also privileged to host first secretariat of Asia-Pacific Telecentre Network (APTN) which is initiated by UNESCAP. APTN secretariat is now hosted in Thailand.


The official website for Nenasala ( provides more information.

Distance Education Libraries (DEL Centres)

ICTA has implemented 4 DeL centres at University of Jaffna in Jaffna, South Eastern University in Oluvil and Sarvodaya district Centres in Kandy and Hambantota, which covers four geographic regions of the country.

The objectives of establishing Distance and eLearning Centres (DeL) are to provide cost-effective distance /e-Learning opportunities to upgrade the capacity of citizens, to test and establish satisfactory business models and/or Distance/ e-Learning services/ entities for replication on a commercially sustainable basis, to provide a test bed for a new Distance and eLearning applications, to provide opportunity for various domestic content suppliers, to test relevance of their content material, for potential private and public providers of e-learning service, to test their capacity to convert domestically available distance education material for interactive video and web- based distribution and for DeLCs to test demand various content by various audiences as well as capacity/ willingness to pay. Also to provide cost effective solution to have meetings, discussions and training programmes for Public and Private Professionals and students who are required to travel far for such needs, commonly to Colombo. The solution is expected to cut down the Travel cost and time. These centre are equipped with infrastructure facilities such as video conferencing room, multi-media computer laboratory, a playback room and internet access.


These centres are highly utilized by school leavers and working group of people for their carrier advancement. Programmes are developed and conducted by respective centres.

Nenasala Outcome Evaluation Final Report - October 2010

Nenasala Interim Survey Report - March 2008

ICTA Nenasala Visit Report 4-11 Feb 2008 (by Shiba)

World Bank survey report on Nenasalas - Nov 2007

eDiriya Project

eDiriya project is a yet another important project under the e-Sri Lanka initiative, that is aiming to increase IT literate citizenry in the island. The eDiriya project commenced with the objective of providing basic Information Communication Technology (ICT) knowledge for rural school children and especially to impart ICT skills to school leavers to help them change their standard of life in a positive way.

As part of the project ICTA also established fully equipped ICT training centers. These centers have been planned for each province and the management of the ICT center has been entrusted to the respective provincial council. Presently the project has established 4 such training centers in Northern, Eastern, North Central and Sabaragamuwa Provinces. These centers have already started to contribute by ensuring continuous access to recognized computer training courses for affordable prices. Apart from the student community many government organizations have started to make use of these facilities to fulfill their ICT training requirements. We believe these training centers will certainly contribute to the challenge we have of raising the country’s computer literacy to 75% by 2016.


Details of eDiriya ICT Training Centers

District Location Number of Computers in the ICT center
Anuradhapura Central Collage, Anuradhapura
Jaffna Computer Training Centre, Northern Province, Racca Road, Jaffna
Trincomalee Management Development, Training Department (MDTD), Farm Road, Uppuweli, Trincomalee.
Kegalle Zonal Education Center, Kegalle

Last Updated on Monday, 24 June 2013 07:54
eGov Architecture

e-Gov Architecture

Last Updated on Monday, 24 June 2013 07:54

Lanka Government Network (LGN)

LGN connects government organizations to provide a platform for secure and efficient electronic communication. This includes Internet connectivity through dedicated communication lines which connect government organizations to a hub and a Network Operations Center which provide data center facilities, in addition to monitoring and functioning as the help desk.

LGN has already connected 475 government organizations in 3 phases and plans to connect 75 more organizations which are located in northern and eastern parts of the island in the phase 4. By then it would have covered all the districts in Sri Lanka.

LGN provided equipment such as PCs, printers, servers, UPS, switches, routers, firewalls etc for equipping the government organizations to reduce the digital divide. It built Local Area Networks for those government organizations and even undertook the power wiring necessary for network nodes.

Usage of equipment which were provided for government organizations Server & server rack

LGN has provided email facilities to over 6,000 government employees who are the users of LGN. LGN has its own Certification Authority for providing digital certificate for secure electronic communication. Currently it is hosting over 400 websites and connecting the following types of government organizations.

Type of organization No of organizations connected
1. Ministries (central government) 48
2. Ministries (provincial councils) 32
3. Departments (central government) 60
4. Departments (provincial councils) 16
5. District Secretariats 18
6. Divisional Secretariats 272
7. Statutory Boards 22

Currently many government organizations are providing centralized, web and browser based solutions which are hosted and running on the LGN by leveraging on the LGN infrastructure. For example, eRevenue License system which is a mission critical system completely relies on LGN to host the solution and provide the necessary connectivity between the provincial Department of Motor Traffic which is the system owner and the Divisional Secretariats which are the service delivery points. Moreover enterprise level solutions such as ePensions and ePopulation Registry are completely relying and running on the LGN making the LGN the backbone of government ICT infrastructure.


Network control center (Left) & help desk service (Right)
Last Updated on Monday, 24 June 2013 07:54

Lanka Government Information Infrastructure (LGII)

Lanka Government Information Infrastructure (LGII)

LGII is the subsidiary company of ICTA which manages the LGN. It provides the following services.

  • Help Desk services: In order to provide help desk support for 6,000 users, LGII maintains a help desk for providing trilingual support services. LGN users can call the LGII help desk by dialing 011-2497900
  • Network Operations Center (NOC) : NOC manages the LGN data centre and resolves the technical issues which are reported th LGII Help Desk. Many eGovernment systems are hosted at the data centre hence this is a critically important service for eGovernment infrastructure.
  • Maintenance services; LGII employs, out sourced vendors to provide desk side support up to the server rack of the government organizations. Once a fault is reported, the maintenance party visits the particular organization and attends to the problem. The service are governed by the service level agreements.


Last Updated on Monday, 24 June 2013 07:54
Lanka Gate

Lanka Gate

Figure - The "Lanka Gate"

The conceptual design shown in Figure 1 illustrates this loosely-coupled and flexibility of the Lanka Gate infrastructure.

As an important component of the e-Sri Lanka initiative, it was envisioned that practically all the eServices in Sri Lanka would be delivered via a comprehensive integration platform. This infrastructure, which is envisioned to be the gateway for electronic information and electronic interactions in Sri Lanka, is referred to as the ‘Lanka Gate’ initiative.

The Lanka Gate infrastructure is built on leveraging the Service Oriented Architecture (SOA) architectural concepts and has the ability to plug any kind of eService with open standards in mind. Thus it would collectively provide an enabling infrastructure for rapid integration and delivery of eServices, leveraging loosely-coupled architectural principles to encourage the creation of innovative solutions, business models, communication models, pricing models and service mash-ups by various stakeholders across the country.

It is composed of following core components.

  • Lanka Interoperability Exchange Project (LIX)
    The Lanka Interoperability Exchange (LIX) delivers all the interconnectivity and discovery capabilities that services implemented by the various projects need, by facilitating message routing, transport management, transaction management, mediation, transformation, policy enforcement, security and service discovery.

  • Country Portal (CP)
    The Country Portal ( serves as the primary "web" interface that connects users to eServices provided within Lanka Gate. Thus the Country Portal is a fundamental access point for citizens, non-citizens, businesses and to various government organizations in Sri Lanka. Simply it is the "one-stop shop" for all the web users, who are trying to consume eServices connected to Lanka Gate.
  • Mobile Portal (MP)
    The Mobile Portal ( serves as the primary "mobile" interface, which users can use to consume services, which are connected to Lanka Gate. This is a smart phone enabled interface with the cross platform ability.
  • Lanka Government Payment Service (Lanka Government Payment Service – LGPS)
    This is a highly secured payment interface (, which has the ability to be connected to any electronic payment provider (internet/mobile) with ease. This infrastructure can be leveraged by not only government eServices, private organizations as well.

  • SMS Gateway (GovSMS)
    A common interface open for mobile service providers to establish in-bound and out-bound Short Messaging Services (SMS) with Lanka Gate architecture. The mobile information and service gateway built as a part of Lanka Gate by ICTA to use the common, short telephone code “1919” should be used by all government organizations for delivery of such information and services.

  • Service Registry
    The service registry provides the infrastructure to define and manage meta data of the SOA in a well structured manner. Features such as, access control, version management, tagging, linking, searching, and notification, can be utilized in order to implement the “design-time SOA governance”.

Mobile Portal

Last Updated on Monday, 24 June 2013 07:54

Lanka Government Cloud (LGC)


While eGovernment around the world is taking long strides in to the direction of improved productivity, and citizen friendly service delivery, most eGovernment projects meet road blocks with respect to finding the best fit in infrastructure and software.

The world wide research shows that most of eGovernment projects fail due to mismatch between hardware and software against the actual project requirements. Moreover many research findings reveal that under utilization of the servers worldwide and most of the times, utilization of server capacity has gone down to 20%.

Re-engineering Government which initiated its work with the objectives of re-engineering the government processes and enabling those processes with Information and Communication Technology (ICT), also faced the same problems with respect to finding the best approach for meeting the hardware requirements. Moreover, government organizations which are implementing their eGovernment projects are also finding the problems of meeting hardware requirements.

In this context, in addition to meeting the infrastructure requirements, ensuring of the systems' security, reliability and proper maintenance are very important factors that should be considered. Cloud computing has emerged significantly and many businesses and governments worldwide entertain number of benefits by subscribing to the services offered by clouds. Cloud computing is the use of computing resources (hardware and software) that are delivered as a service over a network (typically the Internet). In order to fulfill this requirement, it is required to acquire a hardware and network infrastructure with modern virtualization capabilities.

Under the 'Lanka Gate' project of the e-Sri Lanka initiative, the primary objective of this hardware infrastructure is to host a group of systems including Lanka Gate, Country Portal, Mobile Portal, associated e-Services and other re-engineering government solutions. This hardware infrastructure is designed in such a manner that it can be expanded to support not only the systems listed above, but also it can meet IT system requirements of the entire government organizations. Furthermore, this model could entertain hardware (server) requirements of any government organization which is willing to leverage on this infrastructure to add physical hardware resources to increase the scalability. This type of infrastructure services are generally called 'Infrastructure-as-a-Service (IaaS).

When such virtual hardware is provisioned to a government organization it should be managed by the IT services provider of the government organization or the relevant software developer. Furthermore, such virtual hardware provisioned to a government organization are logically isolated from other similar provisioned virtual hardware and the virtualization technology is used in this infrastructure in order to achieve very high hardware redundancy for the software applications.

Along with the 'Government Community Cloud' concept, this framework of hardware and network infrastructure is named as 'Lanka Government Cloud (LGC)'.

LGC is primarily designed for the Infrastructure as a Service (IaaS) delivery model as described above. However, Software as a Service (SaaS) and Platform as a Service (PaaS) delivery models are desirable for government for hosting some categories of applications. SaaS is a delivery model which provides every aspects of an IT solution while PaaS provides a computing platform which can be used for developing software as required. ICTA is in the process of providing SaaS and PaaS utilizing LGC and works have been already initiated with few major software applications which would deliver SaaS.

Figure-1: LGC service delivery models

Figure-2: LGC overview

LGC Design Considerations

Following are the specific design considerations of the LGC infrastructure which are required to fulfill the overall enterprise architecture objectives of the project.

  • Blade technology based server hardware with redundancy at each level including the blade enclosure.
  • Firewall with the visualization capability with following specific features among other standard features.
  • Storage area network (SAN) compatible with the above blade infrastructure.
  • Virtualization solution for the above Blade & SAN infrastructure which provides very high hardware level redundancy.
    • Each organization can be given their own virtual firewall instance which can be managed by the system administrator of the particular organization. They should be able to manage the protocols allowed by the firewall.
    • ICTA system administrator should have the ability to apply set of principle firewall policies which will be applied across all virtual firewalls.

Nearly 200 virtual servers have been provided so far for 40 projects. Government organizations can have the following key benefits by subscribing to the services under LGC;

  • No capital expenditure, and overall cost reduction
  • Easy to implement
  • Service quality and zero or minimum maintenance
  • Increased flexibility (obtaining the services, changing the level of services, terminating the services)
  • Access anywhere
  • Due to the above key benefits, government organizations are encouraged to subscribe to the services under LGC. Enhancements are on-going to increase the capacity, memory and processing power of the LGC to cater to the increasing demand.


Sustainability of LGC

In order to ensure the long term sustainability of LGC, it has been decided that the cloud services will be provided to government at a cost. ICTA is currently studying the best costing model for providing cloud services to government. All government organizations will be informed of the associated cost of providing LGC services as soon as the costing model is finalized.

Last Updated on Monday, 24 June 2013 07:54

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