You are here:  Home Digital Intermediary Services

Digital Intermediary Services

Sri Lanka has witnessed a rapid increase in ICT Literacy, Computer Penetration and Internet Penetration.

The following graph shows the rapid advancement in these areas.

Computer literacy, computer penetration and internet penetration in Sri Lanka
(Source: Department of Census and Statistics - 2012 data is provisional)

However as the literature on this subject has pointed out the largest but poorest socio-economic group which is known as the bottom of the pyramid (BoP) have neither ICT literacy nor access to computers or Internet, hence they never become beneficiaries of digital advancements in government (Galpaya & Samarajeewa 2007).

In the above paper the authors have raised the question why Government Information Centre (GIC) cannot be the linked or play an intermediary role to provide the information which is available on line and needed by the BoP who could only afford to buy a basic mobile phone. This argument has been strengthened by the fact that mobile telephony has surpassed the 100% saturation level and even poorest are now having mobile telephones

Telephony and Internet Penetration in Sri Lanka

Mobile penetration leaked to the bottom of the social pyramid

New entrepreneurs have come forward to bridge the gaps in mobile penetration


The GIC call centre thus provides the information available in the Internet (government websites) to people who have no ICT literacy, no access to Internet or can not afford to go to Internet.Therefore, this service category of GIC is called the “Digital Intermediary services” and the demand for such services has been expanded rapidly during last two years. For example during the year of 2012 GIC has provided the Train Schedule information ( and Foreign Job Opportunity information ( which are available through relevant government web based interactive services to 125,518 and 28,389 callers respectively.

Digital Intermediary Services

Currently the following information services which are available on the web are provided to GIC callers.




1 Airport & Aviation Services (Sri Lanka) Limited

Arrivals Flight Schedule

2 Atomic energy authority

List of Licensed Institutes in the Country (search available by district, city for institutes under 18 categories)

3 Ayurvedic Medical Council

Details of Registered Ayurvedic Medical Council Members

4 Central Bank of Sri Lanka

Current Economic Indicators (Exchange Rates )

5 Department of Animal Production and Health

DAPH Application Status

6 Department of Buddhist Affairs

Buddhist Cultural Temple Directory

7 Department of Examinations

Exam Results

8 Department of Hindu Affairs and Cultural Service,

Hindu Cultural Temple Directory

9 Department of Import Export Control

HS-Code Details

10 Department of Labour

Contact details of District Offices

11 Department of Land Settlement

View status of Title Registration

12 Department of Meteorology

Latest Weather Information

13 Department of Motor Traffic

View ongoing Vehicle Registration Number

14 Department of National Museum

View Museum Visitor Information

15 Department of Official Languages

Find Language Facilitators

16 Department of Official Languages

Exam Results of Language Proficiency

17 Department of Post

Find Postal Codes and Relevant Contact Details

18 Department of Probation and Child Care

Contact details of Child Rights Promoting Officers

19 Department of Public Trustee

Check the Status of Foreign Compensation

20 Department of Railways

Find your Distance and Parcel Transport Cost

21 Department of Register Generals

View Deed Registration Details

22 Department of Registrar of Companies

Request for Company Names

23 Department of Registration of Persons

Check the National Identity Card Application Status

24 Department of Rubber Development

View Rubber Prices

25 Department of Social Services

Search for Training Courses for a specific disability

26 Department of Social Services

Check Status of Application form submitted for a training course

27 Department of Survey

List of licensed surveyors

28 Department of Technical Education and Training

List of Available Training Courses

Deyata Kirula

Project monitoring System

30 Government Information Center

Train Schedule for Desired Destination

31 Government Information Center

Find your nearest Police Station

32 Government Information Center

Find a Medical Health Officer

33 Government Information Center

Find a Public Health Inspector

34 Government Information Center

Find a Public Health Midwife

35 Mahaweli Authority of Sri Lanka

View Mahaweli Reservoir Details

36 Mahaweli Authority of Sri Lanka

Inquire Reservoirs Storage Details

37 Merchant Shipping Division

Certificate of Competency Verification

38 Merchant Shipping Division

Performance Certificate Verification

39 Ministry of Parliamentary Affairs

Directory of Parliamentary Ministers

40 Ministry of Public Administration and Home Affaires [ Lanka Gate ]

Identify LIFe Location Code information

41 Ministry of Public Administration and Home Affairs

Add Transfer Requests/ Find Transfer Opportunities

42 Ministry of Public Administration and Home Affairs

Find Grama Niladhari details

43 National Secretariat For Non-Governmental Organizations

Directory of Registered NGOs in Sri Lanka

44 Nenasala Website

Find Nenasala Centers

45 Samurdhi Authority

Samurdhi Bank Directory

46 Southern Provincial Road Passenger Transport Authority

Southern Provincial Bus Schedule

47 Sri Lanka Bureau of Foreign Employment

View Foreign Employment Opportunities

48 Sri Lanka Bureau of Foreign Employment

View Examination Results

49 Sri Lanka Police

Check Police Clearance Certificate Status

50 Sri Lanka Standard Institute

Search Library Books

51 Sri Lanka Standard Institute

Search System Certified Companies

52 Sri Lanka Standard Institute

Search Certified Products

53 Sri Lanka Tea Board

View Tea Price

54 Sri Lanka Tea Board

View Tea Directory

55 Sri Lanka Tea Board

Obtain Reasonable Tea Price

56 Sri Lanka Tea Board

Reasonable Tea Price Inquiry

57 Sri Lanka Tea Board

Obtain Elevational Average Tea Price

Sri Lanka Tea Board

Elevational Average Tea Price Inquiry

59 Sri Lanka Tourism Promotion Bureau

Quick Information for Tourists

60 Sri Lanka Tourism Promotion Bureau

Sri Lanka Accommodation

61 Sri Lanka Transport Board

Contact details of Depots

62 Tea Small Holdings Development Authority

Subsidy Information

63 Vocational Training Authority

Full Time Vocational Training Courses

64 Vocational Training Authority

Part Time Vocational Training Courses

65 Water Resources Board

Cost Estimates for Services information

Submit to FacebookSubmit to Google BookmarksSubmit to TwitterSubmit to LinkedIn