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Citizen Engagement through eParticipation

Sri Lanka has a long history of engaging citizens for ensuring the democracy and good governance. One of the best example is the "Kanna Resweema" (Seasonal Cultivation Committee meeting) which discusses and decides how the water would be managed and what crops should be cultivated to maximize the use of available water resources. The government authorities, call a meeting to engage all farmers who are using the water from a particular tank for making the collective decisions for using water resources effectively. This tradition has a history which goes back to over thousands of years.

With the advent of the new technology, new means for engaging the citizens have become popular. The concept of engaging citizens through electronic media for ensuring their participation in shaping the government decisions and policies is called eParticipation. This page is the gateway for citizen engagement through e-participation in Sri Lanka.

Means of Engaging Government

A) Submit your complaints, grievances to Government Information Centre

You can call 1919 and submit your complaints or grievances about government services or officers who are not carrying out their duties.

Results: During last two years GIC call centre has received 1170 complaints and resolved 35% of those complaints by assiginging to focal points appointed by govt organizations.

B) Submit your complaints or grievances electronically to GIC website

You can also submit the complaint or grievance electronically to the complaint page of GIC website (

Results: GIC web site has received 311 complaints in 2012 and resolved 60% of those complaints by assigning to focal points appointed by govt organizations.

C) Give your suggestions and proposals to improve the good governance

You can use the “Citizen Forum” which is newly introduced here to submit your proposal.
If your proposal is for an existing service please use the GIC suggestions link Forum.

D) Facebook Pages

ICTA is maintaining a number of Facebook pages to engage the Facebook fans for providing information and obtaining the ideas of Facebook users on ICTA and its work

Facebook pages of government organizations:

E) Follow

President Mahinda Rajapaksha's twitter

ICTA 's twitter

ReGov's twitter

This micro-blog is being used to communicate eGovernment news, messages to the different stakeholders including citizens.

F) Government Blog; Engage Blog

This is the blog which contains articles on eGovernment implementation in the country. Moreover it facilitates wider stakeholder feedback and ideas on eGovernment initiatives

G) You Tube Channel

You can watch videos on eGovernment in Sri Lanka through this You Tube Channel and give your comments.

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